Overview – Our Refund and Return policy

If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in unopened original packaging. The item must be uninstalled, unused, in resalable condition, in original packaging, and complete with all tags and manuals.

Several types of goods are exempt from being returned. We also do not accept products that have hazardous materials, flammable liquids and gases added to the products.

Additional non-returnable items:

•  Gift Cards
•  Downloadable software products
•  Electrical Parts
•  Used Parts
•  No Longer Available Parts
•  Boats
•  Engines
•  Trailers

To complete your return, we require a receipt or proof of purchase.

Do not send product back without a Return Authorization and please do not send your purchase back to the manufacturer. 

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at ebay@kokomomarine.net.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at ebay@kokomomarine.net for approval and send your item to: 2000 N Philips, Kokomo, IN 46901 

Shipping Returns

To return your product, Email ebay@kokomomarine.net for an RMA you should mail your product to: 2000 N Philips, Kokomo, IN 46901 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at ebay@kokomomarine.net for questions related to refunds and returns.